Telephone support will be available to answer Customer's questions regarding the FuturesPoint Trading Application from 6:30 am to 5:00 pm, Central Time, Monday through Friday except on holidays observed by applicable Exchanges. Customers designate a contact person and an alternate person through which questions and replies will be directed.

Designated customer contacts should call the published FuturesPoint support telephone number during regular support hours. After hours support calls should be directed to the network operations center telephone number and should be limited to questions relating to order and market status. Special arrangements for after hours application support may be accommodated at FuturesPoint's then standard rate for such services, subject to a minimum charge per call.

In connection with any request by Customer for telephone support, Customer may be required to provide printouts and other information reasonably requested by telephone support personnel.